Help Desk
HD Baker telephone support is available 24/7 including holidays. We understand
the mission critical system installed to run your business is vital. So when the need arises you have someone to talk to. Technical experts trained to trouble shoot your problems are available to get you back up and running as quickly as possible.
On-Site Service
Our relationship with IBM provides us with the ability to dispatch an IBM local service technician to your location. With our IBM relationship, on-site service is available 24 hours a day - 365 days a year, anywhere in the United States. Our help desk staff has direct access to IBM's call center. We will dispatch a local technician, review the call with them when they arrive, and monitor it to completion.
Call Tracking
HD Baker prides itself in providing the best possible service response at all times. Our customers are encouraged to use and follow our procedures to log a service call. This insures we know the nature of your call and that it is handled quickly. Most questions can be answered instantly. If needed we will help determine the source of the problem by dialing in to your site, all by calling one customer support number.
HD Baker Technical Team Members
Quality services can only come from quality people. A positive experience is not the result of random luck or even the best of intention. It takes much more to comprehend the importance you place in your system and our ability to keep you running. It takes commitment to detail by talented and skilled people supervised by highly organized and diligent managers.
the mission critical system installed to run your business is vital. So when the need arises you have someone to talk to. Technical experts trained to trouble shoot your problems are available to get you back up and running as quickly as possible.
On-Site Service
Our relationship with IBM provides us with the ability to dispatch an IBM local service technician to your location. With our IBM relationship, on-site service is available 24 hours a day - 365 days a year, anywhere in the United States. Our help desk staff has direct access to IBM's call center. We will dispatch a local technician, review the call with them when they arrive, and monitor it to completion.
Call Tracking
HD Baker prides itself in providing the best possible service response at all times. Our customers are encouraged to use and follow our procedures to log a service call. This insures we know the nature of your call and that it is handled quickly. Most questions can be answered instantly. If needed we will help determine the source of the problem by dialing in to your site, all by calling one customer support number.
HD Baker Technical Team Members
Quality services can only come from quality people. A positive experience is not the result of random luck or even the best of intention. It takes much more to comprehend the importance you place in your system and our ability to keep you running. It takes commitment to detail by talented and skilled people supervised by highly organized and diligent managers.
