School Receipting Software FAQ'S
If you received a red message box which said REGISTER Number 1 (or 2,3,4,5) is in use, AND the software was not located on your start bar, then:
Click on "Start" (on your task bar)
Choose "Programs"
Open "Windows Explorer" or "Windows NT Explorer"
Browse to the drive were superstore is located
Click on that drive
Find the "register" folder – double-click on it to open it
Find the file called "id1" (or id2, id3, id4, id5)
Highlight it (single left mouse click)
Choose "File"
Choose "Delete
Close all of the open windows
Now double click on your register icon and proceed as usual.
Correcting a Transaction
There is no true way to void a transaction if it has already been posted or closed. To correct a receipt you will need to reverse the transaction.
Enter the receipting station and bring up the exact customer to whom the receipt belongs to that you want to correct.
Now enter the same item, qty and price as the 1st time.
From a blank line Arrow back up and then over to "qty" and make the number a "–1" (or corresponding number).
Use the "F4" key to put a memo line in stating the receipt #, or why you reversed the transaction.
Now close out the transaction using the same payment method you originally used.
When you get the subtotal, you will see a message - just hit okay and use the exact tender payment method you used the first time.
Now enter in the correct transaction.
This will correct the first transaction (reverse it) and allow you to enter it in the correct way.
Sometimes a printer can become slow because its memory is becoming full – the following is the steps to clearing its memory
Turn the printer off – hold down the "Feed" button on the printer and turn on the printer – please do not let go of the "Feed" button. You will see things print you will not be able to read. That is okay – do this for about one minute.
Turn printer off and back on.
If you have a Preh PCPOS or Preh 128 and are on a WIN95/98 workstation, refer to Section 1 under Programmable Keyboards
If you have a Preh PCPOS or Preh 128 and on a Win NT workstation refer to Section 2 under Programmable keyboards.
If you have a Super Poss keyboard refer to Section 3 under Programmable Keyboards
When you get to "Revenue Code"
Hit "F1"
Hit "F2"
In the first box type in 4 letters
Hit "Enter"
In the 2nd Box type in the revenue code
Hit "Enter"
Use your up arrow key and go back up to "Revenue Code"
Hit "F1"
Hit "F4"
Now in the first box type in the number that appears in the 2nd box (both should match)
Hit the "Enter" key twice
Continue with set up of the item (inventory item/SKU)
NOTE: You may change the description BUT NEVER CHANGE THE SKU#. If you need to assign a different SKU # to an item make a NEW SKU for that item and in the description of the old item add, "Do not use" or "Use ####".
Go to "Manager"
"Edit Files"
"Inventory"
"Search" – input item number
Choose "Edit"
Enter to "Description"
Type new description
Hit the "Enter" key
Hit the "ESC" Key
Choose "Exempt item"
Finished "YES"
Save Changes "Yes"
"Finished"
Quit Manager
Enter register (just like if you were entering a invoice)
Choose a student
Enter the item(s) for the fine
You can use your "F4" key to enter a memo (example the name of the lost book)
Once you are finished entering the fine
Hit your "Esc" key
Choose "apply fine"
Enter on "cash"
Hit the "Enter" key (leaving dollar amount as zero)
You’ll see a message "Amount is zero or less"
Choose "OK"
Receipt will print – fine has been applied
Each time you bring up this student you will see that there are fines applied
There will be 2 different ways to clear fines
NOTE: You can not do a partial payment of a fine but you can choose which fine you want to pay or remove
Steps for paying fine
Enter the register module
Choose the student
Hit the "Enter" key
Choose "pay all fines"
Hit the "Enter" key
Choose "Select items"
Hit "Enter"
Choose the Payment Method
Close transaction, as you would normally do.
Steps for return item
Enter the register module
Choose the student
Hit the "Enter" key
Choose "pay all fines"
Hit the "Enter" key
Choose "Select items"
Hit "Enter"
Choose "Non Revenue" as the payment method
You will get a message "You have selected no revenue, inter-store transfer, donations, etc is this correct?"
Choose "Yes"
Fill in the following lines
Transferred to _________________
Example: "Math Dept"
Authorized by: __________________ (your name)
Reason: _________________ (item returned - include the name of the item)
Example: "Returned Math Book - Math 001 Basic Concepts"
Hit "Enter" at dollar amount (this amount should ALWAYS be the same as the amount of the fine)
Hit "Enter" to close the transaction
The reason this is happening is because your "Num Lock" has been turned off, to turn it back on hit either your key labeled "Num Lock" or the "+" key.
Although all systems are different, we have a standard set up which 90% of the system setup’s fall into. Please uses extreme caution when you are in this part of the system – NEVER do any changes in here without talking to us first. Just as the old proverb says: "There is an exception to every rule.", and according to Murphy's Law, "Whatever can go wrong, will go wrong, and at the worst possible moment.", we can help you avoid that. If you are not sure of your set up please do not do this without talking to us first.
To set your printer/drawer
Double click on set up of Superstore (This is the icon with the ship)
You must call our office and ask for the password (It’s not "SUPER").
Input Register # you will be setting up (example "1")
Set Roll Printer to "LPT1"
Set Form Printer to "LPT1" (if you are printing your EOD (end of day) paper work to a laser printer you would set this to "LPT2")
NOTE: if you set both LPT1 and LPT2, answer "Yes" to the question "Do you always want to print roll receipts?"
Model of Roll Printer "Star SP 600"
Model of Form Printer "Laser Printer"
Note: If you set your Form printer to LPT2, you must choose "laser printer". If you set both printers to LPT1 you will never see this question.
Invoices – will you be using short – hit "Enter" for the default answer of "No"
Enter through the 0 and 58 (do not change these)
Print address - hit "Enter" for the default answer of "Yes"
Statements will you be using short – hit "Enter" for the default answer of "No"
Enter through the 0 and 58 (do not change these)
Print address - hit "Enter" for the default answer of "Yes"
Port for printing barcodes labels – hit "Enter" for the default answer of "NONE"
Cash drawer attached , choose "LPT1" (this is the most common standard answer but remember the proverb)
Code to open cash drawer – choose "ESC-P" (again this is the most common standard answer but remember the proverb)
Pole attached – set to "None"
Save changes - "YES"
Changes saved click "OK"
Choose "Rebuild"
Hit "Enter" to go through all of the questions
Choose "Quit"
Reboot the computer
Log in as normal
Test superstore
First the printer must be installed on your system – this must be done even if the printer isn’t directly connected to your system (computer).
Capturing Printer to LPT2 when not attached to local computer
Click "Start"
Choose "Settings"
Choose "Printers"
Single Left Click on the printer you want to capture to select it
Right Mouse click on the printer that you want to capture
Choose "Properties"
Setting up tax tables and making an item taxable
Enter the register setup program
Enter your password
Highlight "installation"
Highlight "Setup tax tables"
Look at the example
Hit "Enter"
"Enter" through fields on "taxable" till you get to "state tax rate"
Enter in the tax rate as follows: if "8.4%" you would enter "0.08400"
"ESC" to quit
Rebuild files
Now you need to create the item you wanted taxable or change the tax status for the item to "taxable".
See the section entitled "INVENTORY ITEM – Step by Step setup" under the "Manager" section
Test the Taxable item
Ring the item up in a $10.00 sale, the total amount owed should be $10.84 (if you used the example rate of "8.4%").
PLEASE NOTE
If your customer is set as "tax exempt" it will override any item that is set to be "taxable". In other words, you can not charge a tax exempt customer sales tax even if you sell them a taxable item.
Enter the transaction the same way you normally would for a sale, after you enter the item go back and make it a NEGATIVE # (just like you do when your correcting a transaction). Make sure you also make a note on the receipt using the memo field (F4 key). Now here is the difference, at the payment screen you will want to choose "NON REVENUE". Fill in the blanks for this information because it will be valuable when you run the report to back up the information. The report you want to run for that day, which will show non revenue payments as well as revenue payments, is located in your report module under "Auditor Reports" – "Sequential receipts including voids". You might also want to attach a copy of the receipt to your report.
You will notice on the front screen in your reporting module – "fine reports" and "receipt reprints" – from this screen you can reprint a receipt – the only difference is they will be printed to your report printer, not your receipt printer.